Return & Refund Policy
At Gamers’ Garage, we want your gaming experience to be smooth and enjoyable. This Return & Refund Policy applies to all game rentals made through Gamers’ Garage. By renting any game from us, you agree to the terms set forth in this Policy.
1. Technical Issues
1.1 Reporting Issues
If you encounter any technical problems with the rented game (including but not limited to account login issues, download errors, corrupted files, or game malfunctions), you must notify our customer support team immediately via our designated communication channels.
1.2 Our Commitment to Resolution
Upon receiving your complaint, we will make all reasonable efforts to identify and resolve the issue in the shortest possible time. This may involve providing troubleshooting assistance, issuing replacement login details, or guiding you through necessary steps to restore functionality.
2. Game Replacement
2.1 Eligibility for Replacement
If the technical issue cannot be resolved within a reasonable period, you will be eligible to return the rented game and request a replacement.
2.2 Replacement Options
- Same or Lower Price Game: You may choose any available game from our catalog of the same or lower rental price at no additional cost.
- Higher Price Game: You may choose a higher-priced game by paying the difference between the original rental price and the new game’s rental price.
3. Refunds
3.1 Eligibility for Refund
If you do not wish to receive a replacement game, you may request a full refund of the amount paid for the rental, provided the request is made after confirming that the technical issue cannot be resolved.
3.2 Refund Timeline
We will process your refund within one (1) day from the date your return request is approved. Refunds will be issued to your original payment method unless otherwise agreed.
3.3 Exclusions
Refunds will not be granted if:
You finish your game before your rental deadline.
You simply did not like the game.
4. General Conditions
4.1 Proof of Issue
We may require screenshots, video recordings, or other reasonable evidence of the reported technical issue before approving a replacement or refund.
4.2 Abuse of Policy
We reserve the right to deny returns, replacements, or refunds if we have reasonable grounds to believe that the policy is being abused, including but not limited to repeated refund requests without valid cause.
4.3 Final Decision
All decisions regarding returns, replacements, and refunds will be made at the sole discretion of Gamers’ Garage, in accordance with this Policy and applicable laws.
If you have any questions regarding our refund and return policy, please contact our support team at support@gamersgaragedot.com
